Microsoft's Web Site Is As Complex As The Company Itself
posted on 24 October 2010 | posted in
Business and Finance
Microsoft is a very large corporation and according to Kathy (my current supervisor) it is one of the biggest account the call center has ever had. The account opened about 5 years ago and it has been growing since then. One of the things that we agents need to know and familiarize ourselves with is the Microsoft website. The Microsoft web site is like an organization in itself, it is very huge and it contains tons of valuable information for the customers. Basically the web site is divided in several categories but focusing it into customer types then the site is divided into four, consumer, IT Professionals, Developers and the Premier Site. The Premier site is not accessible to anyone with the Premier account. The Microsoft Developers Network is for the Developers and it has tons of product updates, tutorials and a bunch more for those want to learn how to develop their own application. Kathy told me once that there are tons of consumer website complaints on Microsoft. Apparently the people managing this part of the web site are not doing that great a job. Several emails and forum questions remained unanswered.
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